FAQ
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icon-dresscode Dress code

Hats, sneakers, and sandals are all allowed for weekly and holiday cruises and events. You unfortunately will not receive a refund if you are turned away because of inappropriate attire.

Please speak with a live chat representative if you have any questions about attire.

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icon-food Food and Drinks

All food and drinks included with your admission ticket will be listed on your event page in the event description and in your ticket type details.
Open bar packages available for your specific event are indicated in the ticket type details on your event page. Open bar packages will indicate if they include all beers, wines, or spirits from the fully stocked bar at the venue.

Buffet menus specific to your event are indicated in the event description on your event page.
lease speak with a live chat representative if you need special accommodations for allergies or have questions about food and drinks.

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icon-admission Admission requirements

All guests must bring a print out of their e-ticket from their email confirmation with name, event name, and barcode attached for admission. For all events that are 21+ you must bring a government issued ID to verify your age in addition to your print out. For special exceptions, please reference the event description of your event page.

*For Chicago July 4th, and New Year’s Eve Holiday Events at Navy Pier’s Rooftop, Grand Ballroom, and Lakeview Terrace only!

All guests attending the following holiday events must bring their physical admission tickets for entry. For all events that are 21+ you must bring a government issued ID to verify your age in addition to your physical admission ticket:

Physical admission tickets can only be obtained by either choosing to have them shipped directly to you or by coming to the Box Office prior to the event date. For up-to-date Box Office information, visit our ticket pick-up page here!

July 4th events, New Year’s Eve events at Navy Pier’s Grand Ballroom, Lakeview Terrace, or Lake Michigan Room

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icon-location Parking and transportation

Street parking is available near all piers and venues, but spots will likely get snatched up very early on in the day. Parking garages near all piers and venues are subject to their own prices and availability. We highly recommend taking a cab or public transportation to your next event. Check cab rates for your trip or plan your public transportation route with HopStop.com. Your event’s specific address is located on your event page.

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icon-willcall Will Call / Box Office

Only e-tickets are available for all Halloween events, weekly cruises and pubcrawl events. All guests must bring a print out of their e-ticket from their email confirmation with name, event name, and barcode attached for admission. For all events that are 21+ you must bring a government issued ID to verify your age in addition to your print out.

*For Chicago July 4th, and New Year’s Eve Holiday Events at Navy Pier’s Rooftop, Grand Ballroom, and Lakeview Terrace only!

For up to date box office information, visit our ticket pick-up page here!
All guests attending the following holiday events must bring their physical admission tickets for entry. For all events that are 21+ you must bring a government issued ID to verify your age in addition to your physical admission ticket:

July 4th events, New Year’s Eve events at Navy Pier’s Grand Ballroom, Lakeview Terrace, or Lake Michigan Room

For guests to pick-up physical admission tickets, the person who purchased the tickets will need:

  • Government issued ID
  • The ticket purchaser’s confirmation e-mail

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icon-tickets Ticket types

Not all ticket types include reserved table seating. Please reference the ticket type details of each ticket type and take note if your ticket type is standing room only.

There are two types of reserved table seating: Private and Shared. All tables will indicate in their ticket type name whether they are Private or Shared. Shared reserved table seating means you will be seated with other guests.
Cruise style seating means that tables and chairs will be available on a first come first served basis. Cruise style seats cannot be reserved in advance.

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icon-shipping Ticket shipping

*For Chicago July 4th, and New Year’s Eve Holiday Events at Navy Pier’s Rooftop, Grand Ballroom, and Lakeview Terrace only!

Guests can choose to have physical admission tickets shipped instead of visiting our Box Office.

Where are my tickets?

Your tracking number will have been sent to you via email. Please speak with a live chat representative if you need assistance tracking the status of your order.

Please speak with a live chat representative if you need additional information about redeeming your voucher or scheduling your reservation.

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icon-barcode Voucher Redemptions and Reservations

All guests with a voucher purchased from a discount website like Living Social or Groupon need to redeem their vouchers and schedule their reservations to receive their e-tickets. Vouchers are not e-tickets and WILL NOT be accepted for boarding under any circumstances.
To redeem your voucher and schedule your reservation, please visit ievents.com/redeem/. All available dates at ievents.com/redeem/ are subject to reservations made on a first-come, first-served basis. Please plan to redeem your voucher and schedule your reservation 2 weeks prior to your desired cruise date.

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icon-questionmark General Inquiries

Have a question about something we missed? Need help picking out the right Chitown event for you? Curious about our group rates? No problem! We’re happy to help.

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